Procare Automotive provides customers automotive repair maintenance and servicing (including related retail sale of automotive parts) of customer’s motor vehicles.
We require to collect certain information from you in order to provide the above services but also to ensure that we can provide a quality and personalised service to you.
The information we collect is, in most cases, provided when you have your motor vehicle first serviced by us. We may collect additional information during subsequent telephone conversations and services. Procare may also collect information from you when you make an enquiry with us either by telephone, Internet or in person. We may add additional information from external sources to your information, in order to verify the accuracy of your information.
The information we may collect from you, includes name and address, contact telephone numbers (including mobile), email address, accounting information, and vehicle details and history. We may also collect additional details in order to provide a service to you.
This information is not legally required but is required in order to provide our services. If you choose not to provide this information, we may not be able to provide you with our services to your vehicle.
We may also collect non personally identifiable information via the use of cookies, web beacons, and similar technologies. Examples of this non personally identifiable information includes;
The type of internet browser, OS, and device you are using
The web page you were referred to our site from
The pages you visit on our website
This information allows us to personalise and customise your interactions with us both on our website and elsewhere on the internet.
We do not associate your personal information that we collect with the non personally identifiable information collected.
For more information on your advertising choices, or to opt out of services such as interest based advertising,
please visit www.aboutads.info/choices
The information may be used and disclosed to Procare Automotive Service Centres, the Franchisor and other third parties for the purpose of administration, repair, credit applications and other matters relating to you or your vehicle. Information may also be used and disclosed for the purpose of marketing, promotions, customer surveys and warranty issues.
From time to time we may provide de-identified and aggregated information to third parties for various purposes.
In addition, we may disclose your information to:
Your authorised representatives or your legal advisers;
Credit reporting and fraud checking agencies;
Procare Automotive related companies ;
Third party companies for the purpose of marketing (we never sell your details and only do this to personalise and make more relevant our marketing to you)
Procare Automotive professional advisors, including its accountants, auditors and lawyers; and
Government and regulatory authorities and other organisations, as required or authorised by law.
We will take all reasonable steps to store your information securely. We will not use or disclose your information for any purpose other than those outlined herein.
Procare Automotive shall take all reasonable steps to ensure the quality of information held is accurate and up to date, and not misused or disclosed to any unauthorised third party. We shall also review all customer information held on a regular basis and destroy any records no longer required in an appropriate manner.
If you require further information regarding how Procare Automotive manages personal information, wish to request access to such information, have any concerns over the way personal Procare Automotive manages information, or if you believe that a breach of your privacy has occurred, you are encouraged to contact Procare Automotive.
Updated: July 6, 2016
About Procare Automotive
Procare Automotive is a car service with a strong 15+-year history. Commencing operations in 2001 in Sydney, Procare Automotive originally operated as a mobile automotive service, had an objective to put the focus not only on the vehicle, but also quality customer service quality at a reasonable price.
With that objective in mind, Procare Automotive grew a solid client base through word of mouth and as a result, now operates a service centre to deliver high quality automotive care and real customer service.
Try us out for yourself by requesting an online quote. We guarantee a response within 24 hours!Request Quote
Justin |
“Just wanted to say thanks to ProCare for their excellent service. The staff is friendly and full of good advice, they always manage to quickly accommodate car maintenance requests, and the car runs, and looks better after its been worked on. It’s nice to get good friendly and effective service, great job guys”
Greg |
“Sam and the team at ProCare always give first class assistance keeping your car in good running order”
About
the industry leader in its technical field
Testimonials
Michael |
“Wanted to send a quick note…to thank Sam for taking 5 mins to have a look at my car. My Red Golf GTI had an engine warning light showing and with a quick plug in and reset we have eradicated the problem. [Sam] took the time out of the day to inspect my car and have me on my way with basically no fuss. Thanks for your willingness to ‘do the right thing’ by me. You have definitely converted me to [ProCare] and you will be seeing me shortly…”
Trent |
“I had my brake shoes and discs replaced by Sam and the team. The service was fantastic I feel my car is very safe now.”
Privacy Statement
Procare Automotive is covered by the Privacy Act 1988 and adheres to the National Privacy Principles in its management of personal information.
Procare Automotive is set on three foundational pillars;
1. Quality Vehicle Service
2. Customer Care
3. Customer Trust & Honesty, transparent at all times!
Which is why we have developed programs that provide our service centre continued support through an ever-growing customer base.
Our Loyalty and Referral program demonstrates we appreciate our customers and give back our appreciation and support.
We provide a service not to invoice but to gain a loyal client. Being fully licensed and insured, we stand behind our quality of our service that has kept us running for 15 years and will continue to do so for many more!
CONTACT
Matthew |
“I would like to take this opportunity to express my gratitude to the manager and staff for their professionalism and manner in which they have conducted themselves with me…Sam had no problems at 3pm on a Friday afternoon helping me when stranded some short distance away. ProCare is in good direction with such staff.”
Eloise |
“I just wanted to say a big THANK YOU to the Staff at ProCare. I needed a tyre ordered and fitted asap and Sam and staff were so helpful, friendly and professional. Was such a relief to get it all done so quickly!"